Shipping Policy
Shipping Policy
At Swagatam Clothing, we are committed to delivering your orders safely, securely, and within the estimated delivery timeframe. We work with reliable courier partners to ensure that your products reach you in good condition.
This Shipping Policy explains how we process, dispatch, track, and deliver orders placed through our website: https://swagatamclothing.com/
1. Order Processing
All orders placed on our website are processed within 1–3 business days after order confirmation and successful payment, where applicable.
Orders placed on Sundays or public holidays will be processed on the next business day.
Once your order has been processed and packed, it will be handed over to our courier partner for delivery.
2. Delivery Time
After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service availability.
The estimated total delivery time is therefore approximately 4–10 business days from order confirmation.
Delivery to remote or rural locations may require additional time.
Please note that delivery timelines are estimates and may vary due to circumstances beyond our control.
3. Shipping Charges
Applicable shipping charges, if any, will be calculated at checkout based on the delivery location, order value, and applicable shipping offers.
Any shipping charges applicable to your order will be clearly displayed before you complete your purchase.
From time to time, Swagatam Clothing may offer free shipping on selected products or during promotional campaigns. Such offers will be communicated on the website.
4. Cash on Delivery (COD)
For Cash on Delivery (COD) orders, Swagatam Clothing may contact the customer through phone call, SMS, or WhatsApp to confirm the order before dispatch.
This verification process helps prevent fraudulent or fake orders and ensures a smoother delivery experience.
COD availability may depend on the delivery location, order value, and courier service availability.
Swagatam Clothing reserves the right to cancel or hold a COD order that cannot be verified or appears suspicious.
5. Order Tracking
Once your order has been dispatched, tracking details may be shared with you through SMS, email, WhatsApp, or other available communication channels.
You can use the tracking information provided to check the status and location of your shipment.
If you do not receive tracking information after dispatch or experience an issue with your shipment, please contact us using the details provided below.
6. Damaged, Incorrect or Missing Items
Please inspect your package and product carefully after delivery.
If you receive a package that appears damaged or tampered with, or if you receive an incorrect or incomplete product, please contact Swagatam Clothing within 48 hours of delivery.
To help us investigate the issue, please provide:
Your order number
Clear photographs of the package
Photographs/videos of the product received
A brief description of the issue
Any resolution, replacement, return, or refund will be handled in accordance with our Return & Refund Policy.
7. Change of Shipping Address
Customers are responsible for providing a complete and accurate shipping address and contact information while placing an order.
If you need to change your delivery address, please contact us as soon as possible. Address changes can generally be accommodated only before the order is dispatched.
Once an order has been dispatched, we may not be able to change the shipping address.
8. Failed Delivery
A delivery may fail because of an incorrect or incomplete address, recipient unavailability, or multiple unsuccessful delivery attempts.
If a shipment is returned to Swagatam Clothing because it could not be delivered, customers may need to contact us to arrange further delivery.
Additional shipping charges may apply where re-shipping is required due to incorrect address details or repeated failed delivery attempts.
9. Delays in Delivery
While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.
These may include:
Adverse weather conditions
Natural disasters
Public holidays
Courier service disruptions
Transportation delays
Remote delivery locations
Incorrect or incomplete address information
Other unforeseen circumstances
In such situations, we appreciate your patience and will assist you in tracking the shipment and obtaining the latest available delivery information.
10. International Shipping
Currently, shipping availability and applicable charges depend on the delivery destination and courier service availability.
For international shipping enquiries, please contact us before placing your order.
11. Shipping Support
For questions or concerns regarding your shipment, please contact us:
Mobile / WhatsApp: +91 94140 83881
Email: swagatamsareecentre@gmail.com
Website: https://swagatamclothing.com/
We will make reasonable efforts to assist you with your shipment and resolve any delivery-related concerns.