Frequently Asked Questions
1. Are your products handmade?
Yes. We specialize in handcrafted Bandhej, Gotta Patti, and Zardozi work with years of traditional expertise.
2. Do you manufacture your own products?
Yes. Swagatam Clothing has its own workshop for handwork and manufacturing processes.
3. Do you offer bridal and customized outfits?
Yes. We create:
- Bridal Lehengas
- Sangeet Outfits
- Engagement Gowns
- Theme-Based Dresses
- Custom Ethnic Wear
4. How can I place an order?
You can place orders directly through our website or contact us via WhatsApp for assistance.
5. What payment methods do you accept?
We accept secure online payments through trusted payment gateways.
6. Can I return or exchange my order?
Yes. Refund or exchange requests must be raised within 7 days of delivery through email or WhatsApp.
7. How are refunds processed?
Refunds are processed manually after product verification by our support team.
8. Do you ship across India?
Yes. We deliver across India and may also offer international shipping depending on location.
9. How long does delivery take?
Standard delivery usually takes 5-10 business days. Customized products may require additional time.
10. Will the product color be exactly the same as shown online?
Slight color variations may occur due to lighting and screen resolution differences.
11. Do you take bulk or reseller orders?
Yes. We accept bulk orders and business inquiries for selected product categories.
12. How can I contact customer support?
You can reach us through:
- Website Contact Form